Client Overview: Our client is a global industrial manufacturer with operations in North America. The company is known for its technical excellence, customer focus, and commitment to continuous improvement. To support their North American operations, we've been called on to assist them in identifying an Operations Manager. 

Job Title: Operations Manager 

Mission:
The Operations Manager will oversee day-to-day business operations and serve as a key link between the North American facility and the company’s global headquarters. This person will ensure efficient coordination across departments, including logistics, service, and accounting support, while driving process improvements and supporting the implementation of Microsoft Dynamics 365. The ideal candidate is proactive, analytical, and hands-on. Must be capable of managing multiple priorities, leading teams, and contributing to strategic decisions.

Key Responsibilities:

• Manage and oversee office and warehouse operations, ensuring smooth coordination between logistics, service, and administrative functions.
• Lead and support the implementation and optimization of Microsoft Dynamics 365 ERP.
• Serve as the first point of contact for issue resolution, identifying root causes and implementing preventive solutions.
• Collaborate with European headquarters to align business processes and ensure consistent communication and reporting.
• Supervise a team of approximately 6 direct reports and 3 warehouse department managers, plus a service manager, fostering accountability and collaboration.
• Oversee accounting-related activities including reporting, inventory accuracy, and coordination with external CPA and tax service providers.
• Support vendor management and indirect oversight of purchasing activities.
• Promote and drive continuous improvement initiatives to enhance efficiency and workflow effectiveness.
• Maintain a positive and professional work environment, managing team dynamics and addressing conflicts constructively.
• Perform other duties as assigned.

Qualifications and Skills:

• Bachelor’s degree in Business Administration, Operations Management, Accounting, or related field.
• Minimum of 5 years of experience in operations or process improvement, ideally within a manufacturing or commercial logistics environment.
• Proficiency with Microsoft Dynamics 365 required.
  
• Strong understanding of cross-functional business processes (operations, accounting, logistics, purchasing).
• Proven leadership skills with experience managing and mentoring teams.
• Highly proactive and self-driven, capable of working independently with minimal supervision.
• Excellent communication and problem-solving skills, with the ability to navigate interpersonal challenges.
• Strategic thinker with strong analytical and organizational skills.
• Working knowledge of accounting principles (approximately 25% of role focus).
• Experience in ERP implementation or process mapping preferred.

Other Information:

• Candidate must show proof of US citizenship/visa/alien registration. No sponsorship will be offered for this role.
• Position is based on-site in Gainesville, GA (not remote).